Day: November 23, 2015

When it comes to home renovations, the industry is continuously evolving and changing. That means home renovators must adapt to those changes in order to provide customers with the best products and practices in the industry. Royal Home Improvements has been in the business long enough to realize when it’s time to change.

All About The Business

Royal Home Improvements is a residential renovation general contracting company, providing services to clients in Toronto and surrounding areas for over 40 years. This family-owned and operated business is built on Paul Napolitano’s vision of turning clients’ home renovation dreams into a reality. With his team of project advisors, designers, managers and construction industry partners, the company continues to thrive in the home renovation business.

We spoke to Paul Napolitano about the future of Royal Home Improvements. As much as home styles, cabinetry preferences and technologies change over time, so must the business evolve to keep up with growth and increasing needs of homeowners.

The Future of RHI

“Our customer’s expectation is for a worry-free renovation project managed by us,” Napolitano says of the home renovation process. “When they hire us to complete a project, whether it’s big or small, inside or outside the home, they expect quality work, performed on time.”

Napolitano says the team is committed to providing the best in class service.

“Recent growth and changes in the North American renovation industry have opened us to improved ways to coordinate design, planning and project execution tasks and stakeholders.”

Napolitano is committed to investing in his business by adopting the best practices available in the construction industry to become the best residential renovator general contractor in the country. By bringing in new management – with experience and ideas aligned with Napolitano’s vision – the goal is to lead the way and set the standard for customer experience.

While the business is making changes to ensure a better client experience, one thing hasn’t changed: their work. Take a look at this video of a kitchen before and after. The results will blow you away!

Why these changes benefit the client

Residential renovations are complicated and doing construction in an occupied home can be challenging, states Napolitano. That’s why the changes being implemented in the business are to fulfill client commitments, go beyond their expectations and provide timely communication. The business advances include implementing processes and technology – mobile and in the cloud – to make renovations a smoother experience for clients.

Napolitano’s team uses a popular analogy to describe a renovation project: “The customer experience should be professional and worry-free like a duck moving smoothly along the surface of the water,” he says. “However, below the surface the duck is paddling hard but efficiently steering through the weeds and rocks.”

Napolitano is investing in ways to ensure Royal Home Improvements delivers renovation projects with an excellent customer experience.  “We want to be the best and we want to have the happiest customers.”  says Napolitano.

Home renovation projects should be exciting! Get renovating with Royal Home Improvements. Their profile on our website features a rich gallery of images and lots of customer reviews! Check it out.

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Home renovations can be life-changing for homeowners, and the process often involves putting trust in a contractor to complete the work. A residential renovation general contracting company with 40+ years in business, is organized to manage any project and deal with the challenges inherent in residential renovations.

“Professional organizations like ours are equipped with quality controls, systems, project managers, and in our case, experienced sub-contractor partners,” says Paul Napolitano of Royal Home Improvements. “Companies with a limited team and means do not offer the suite of benefits that we do.”  Napolitano tells us about the advantages of working with Royal Home Improvements compared to other, smaller renovation companies.

Experience

The Royal Home Improvements staff has years of experience completing renovations and remodeling.  This experience exceeds that of any other smaller contractor, says Napolitano. “The one-man-shop contractor won’t come close to the years of total experience we have.” Napolitano confirms there’s over 170 years of residential renovation and improvement experience within the RHI organization. “We’ve completed all manner of projects and resolved every type of problem that can come up during a project.  Our customers get the benefit of all the lessons we’ve previously learne

d.”

Back Up

Should a team member become unavailable (due to emergency, illness, etc.), we can substitute with another manager, supervisor or sub-contractor partner to ensure the job continues and the schedule is met, says Napolitano.  Smaller organizations often don’t have a back-up person available to take over, which can bring the project to a halt.

Management

If a homeowner is unhappy for any reason during a project, they have the ability to reach out to management or ownership to get satisfaction. “When dealing with Royal Home Improvements, there is always a team working for you,” says Napolitano.

Diversity

The diverse backgrounds of the Royal Home Improvements team members combine to provide an incomparable base of knowledge related to renovation construction. “Whether the need is for design, construction, plumbing, electrical, structural, etc., someone on our team has the experience.”

There are a lot of components that go into a Royal Home Improvements project: electrical work, structural changes, plumbing, etc. RHI has an extensive, well-trained team versed in a variety of construction aspects.

Flexibility

“We are a general contractor and we bring in trusted sub-contractors and skilled tradespeople to complete the work.  Smaller contractors can start the next project only after they’ve completed the last.  We’re not limited by the number of staff and tools we have on hand,” says Napolitano. “For this reason, we can start a project sooner and better meet the homeowner construction schedule.”

Supervision

At each level of the organization, there is accountability and supervision. “There’s always somebody tracking and monitoring the team that’s doing the work and the person who’s managing the project,” says Napolitano.  Ensuring that the homeowner expectations for work quality and schedule are met involves the entire team.

These Royal Home Improvement projects don’t get completed without proper team work and supervision.

Are you ready to transform your home with an experienced residential renovation general contracting company? Visit Royal Home Improvements’ profile on our website to see the wide variety of projects the team has completed. Get inspired by the image gallery and lots of reviews people like yourself have written about RHI. When you’re ready to renovate your home, contact the team to get started!

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