When it comes to home renovations, the industry is continuously evolving and changing. That means home renovators must adapt to those changes in order to provide customers with the best products and practices in the industry. Royal Home Improvements has been in the business long enough to realize when it’s time to change.
All About The Business
Royal Home Improvements is a residential renovation general contracting company, providing services to clients in Toronto and surrounding areas for over 40 years. This family-owned and operated business is built on Paul Napolitano’s vision of turning clients’ home renovation dreams into a reality. With his team of project advisors, designers, managers and construction industry partners, the company continues to thrive in the home renovation business.
We spoke to Paul Napolitano about the future of Royal Home Improvements. As much as home styles, cabinetry preferences and technologies change over time, so must the business evolve to keep up with growth and increasing needs of homeowners.
The Future of RHI
“Our customer’s expectation is for a worry-free renovation project managed by us,” Napolitano says of the home renovation process. “When they hire us to complete a project, whether it’s big or small, inside or outside the home, they expect quality work, performed on time.”
Napolitano says the team is committed to providing the best in class service.
“Recent growth and changes in the North American renovation industry have opened us to improved ways to coordinate design, planning and project execution tasks and stakeholders.”
Napolitano is committed to investing in his business by adopting the best practices available in the construction industry to become the best residential renovator general contractor in the country. By bringing in new management – with experience and ideas aligned with Napolitano’s vision – the goal is to lead the way and set the standard for customer experience.
While the business is making changes to ensure a better client experience, one thing hasn’t changed: their work. Take a look at this video of a kitchen before and after. The results will blow you away!
Why these changes benefit the client
Residential renovations are complicated and doing construction in an occupied home can be challenging, states Napolitano. That’s why the changes being implemented in the business are to fulfill client commitments, go beyond their expectations and provide timely communication. The business advances include implementing processes and technology – mobile and in the cloud – to make renovations a smoother experience for clients.
Napolitano’s team uses a popular analogy to describe a renovation project: “The customer experience should be professional and worry-free like a duck moving smoothly along the surface of the water,” he says. “However, below the surface the duck is paddling hard but efficiently steering through the weeds and rocks.”
Napolitano is investing in ways to ensure Royal Home Improvements delivers renovation projects with an excellent customer experience. “We want to be the best and we want to have the happiest customers.” says Napolitano.
Home renovation projects should be exciting! Get renovating with Royal Home Improvements. Their profile on our website features a rich gallery of images and lots of customer reviews! Check it out.
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Written By : Jessica Vitullo